Sales Administrator – Food Manufacturing Company

Company: BM Food Manufacturers (Pty) Ltd
Location: Stellenbosch
Job Type: Full-Time
Industry: Food Manufacturing / FMCG / Consumer Goods
Experience Required: 3–4 Years
Education: Bachelor’s Degree
Reporting To: Sales Manager

Job Overview

BM Food Manufacturers (Pty) Ltd, a leading food manufacturing company located in the Cape Winelands area, is looking for a highly organized and detail-oriented Sales Administrator to support its sales and business operations team in Stellenbosch. This role is ideal for professionals with experience in sales administration, customer relationship management, FMCG sales support, and order processing within a fast-paced manufacturing environment.

The successful candidate will play a key role in supporting the Sales Manager by handling administrative coordination, maintaining customer accounts, processing sales orders, preparing reports, managing customer communications, and ensuring smooth internal sales operations. Candidates searching for sales administrator jobs in South Africa, food manufacturing jobs, sales support careers, FMCG vacancies, and office administration opportunities are encouraged to apply.

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Key Duties and Responsibilities

1. Sales Administration & Order Processing

• Manage daily sales administration functions to support the sales department.
• Process customer orders accurately and ensure timely order fulfillment.
• Prepare quotations, invoices, purchase orders, and sales documentation.
• Coordinate order tracking and maintain accurate customer databases.
• Ensure all order records are updated in internal systems.

2. Customer Relationship Management

• Build and maintain strong customer relationships by responding to queries and concerns professionally.
• Liaise with clients regarding product availability, pricing, deliveries, and order updates.
• Provide exceptional customer service to ensure client satisfaction and repeat business.
• Assist with handling complaints and resolving customer issues effectively.

3. Sales Reporting & Data Analysis

• Prepare weekly and monthly sales reports for management review.
• Analyze sales trends, product performance, and customer buying patterns.
• Maintain sales records and generate performance dashboards where required.
• Support the Sales Manager in forecasting and demand planning activities.

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4. Inventory & Logistics Coordination

• Coordinate with warehouse and logistics teams to ensure timely product dispatch.
• Monitor stock availability and communicate inventory updates to customers.
• Assist in coordinating deliveries and resolving shipping-related concerns.
• Ensure efficient coordination between production, sales, and distribution departments.

5. Administrative Support

• Maintain organized filing systems for customer accounts, contracts, and invoices.
• Schedule meetings, prepare presentations, and provide administrative assistance to the sales team.
• Ensure compliance with company sales procedures and documentation standards.
• Support internal communication between departments to improve workflow efficiency.

6. Market & Product Support

• Assist in gathering customer feedback and market insights.
• Support promotional activities and product launches.
• Monitor competitor activities and market developments in the FMCG sector.
• Contribute ideas to improve customer retention and sales growth strategies.

Educational Requirements

Applicants must possess:

• A Bachelor’s Degree in Business Administration, Marketing, Sales Management, Supply Chain Management, Commerce, or a related field.
• Additional certifications in sales administration or customer relationship management will be advantageous.

Experience Required

• 3–4 years of proven experience in a Sales Administrator, Sales Support, or related administrative role.
• Previous experience within food manufacturing, FMCG, consumer goods, or production industries will be highly advantageous.
• Experience working with ERP systems, CRM software, or inventory management platforms is preferred.

Required Skills and Competencies

The ideal candidate should demonstrate:

• Strong sales administration and organizational skills
• Excellent verbal and written communication abilities
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Strong analytical and reporting skills
• Attention to detail and high levels of accuracy
• Customer relationship management and problem-solving skills
• Time management and multitasking abilities
• Ability to work independently and within a team environment
• Knowledge of FMCG sales processes and order management systems

Salary and Employee Benefits

Salary: Competitive and market-related, based on qualifications and experience.

Benefits May Include:

• Professional workplace training and development
• Career advancement opportunities in the FMCG and food manufacturing industry
• Exposure to business operations and sales strategy execution
• Supportive and collaborative working environment
• Employee development and performance-based growth opportunities

Candidates interested in sales jobs in Stellenbosch, sales administrator vacancies in South Africa, food production jobs, office administration careers, customer service jobs, business support roles, sales coordinator opportunities, and manufacturing industry careers are encouraged to apply.

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Training and Development

Successful candidates may receive training in:

• Sales administration systems and internal workflows
• Customer relationship management processes
• Inventory coordination and order management
• FMCG operational procedures
• Product knowledge and company compliance standards
• Reporting and business analytics tools

How to Apply

Interested applicants should submit their updated CV, educational qualifications, and supporting documents through the employer’s official recruitment process.

Only shortlisted candidates will be contacted for interviews.