Job Description

IT Support Technician Job in Johannesburg, South Africa

Company: Dimension Data South Africa (NTT DATA South Africa)
Location: Johannesburg, Gauteng, South Africa
Position: IT Support Technician
Employment Type: Full-Time
Industry: Information Technology & Managed Services
Department: Technical Support Services
Salary: ZAR 22,000 – ZAR 38,000 per month (depending on qualifications and experience)
Reporting To: IT Support Team Lead

About the Company

NTT DATA South Africa, formerly known as Dimension Data South Africa, is a globally recognized technology services and consulting organization. The company provides IT infrastructure, cloud solutions, cybersecurity, networking, and managed support services to businesses across multiple industries.

Position Summary

NTT DATA South Africa is seeking a skilled IT Support Technician to provide technical assistance, troubleshoot hardware and software issues, support end-users, and maintain IT infrastructure. The successful candidate will play a critical role in ensuring business continuity through efficient technical support and proactive system maintenance.

Professionals searching for IT Support Technician jobs in South Africa and technical support jobs in Johannesburg are encouraged to apply.

Key Responsibilities

• Provide first-line and second-line technical support to users.
• Diagnose and resolve desktop, laptop, printer, and network issues.
• Install, configure, and maintain operating systems and business applications.
• Manage user accounts, permissions, and access controls.
• Support Microsoft 365, Outlook, Teams, and SharePoint environments.
• Assist with hardware deployment and asset management.
• Troubleshoot connectivity and network performance issues.
• Escalate complex technical incidents when necessary.
• Maintain accurate IT service desk records and documentation.
• Perform software updates, patches, and system maintenance.
• Support cybersecurity initiatives and endpoint protection solutions.
• Participate in disaster recovery and backup procedures.

Candidates interested in desktop support jobs in South Africa and help desk jobs in Johannesburg will find this opportunity valuable.

Educational Requirements

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Relevant technical certifications will be advantageous:
  • CompTIA A+
  • CompTIA Network+
  • Microsoft Certifications
  • ITIL Foundation
  • Cisco Certifications

Applicants looking for graduate IT jobs in South Africa and entry-level IT support jobs in Johannesburg are encouraged to apply.

Experience Requirements

• Minimum 2–4 years of IT support experience.
• Experience supporting Windows operating systems and Microsoft 365 environments.
• Familiarity with Active Directory and network troubleshooting.
• Experience working within service desk environments.

This role is suitable for candidates pursuing IT technician jobs in South Africa and network support jobs in Johannesburg.

Technical Skills

• Technical Support
• Desktop Troubleshooting
• Network Administration
• Microsoft 365
• Active Directory
• Windows Support
• IT Service Desk
• Hardware Maintenance
• Cybersecurity Awareness
• Remote Support
• System Administration
• Incident Management

Professionals interested in computer support jobs in South Africa and IT infrastructure jobs in Johannesburg should possess these skills.

Training and Career Development

Successful candidates will receive:

• Microsoft Technology Training
• Cybersecurity Awareness Programs
• Cloud Fundamentals Training
• ITIL Service Management Workshops
• Customer Service Excellence Training
• Advanced Troubleshooting Development Programs
• Professional Certification Support

Candidates exploring technology careers in South Africa and technical support careers in Johannesburg will benefit from structured development opportunities.

Compensation and Benefits

• Competitive monthly salary
• Medical aid contribution
• Retirement fund benefits
• Performance bonus opportunities
• Paid annual leave
• Employee wellness programs
• Professional certification sponsorship
• Career progression pathways

Working Environment

The IT Support Technician will work in a dynamic enterprise technology environment supporting internal teams and business clients. The position requires excellent problem-solving abilities, communication skills, and customer-focused service delivery.

Individuals seeking full-time IT jobs in South Africa, jobs in Johannesburg, and corporate technology jobs in Gauteng are encouraged to apply.

For additional employment opportunities and technology career updates, visit IT support jobs in South Africa

Professionals interested in regional opportunities across Southern Africa can also explore vacancies through IT support jobs in Namibia

Application Requirements

Applicants should submit:

• Updated CV/Resume
• Cover Letter
• Academic Qualifications
• Professional Certifications
• Contactable References

Only shortlisted candidates will be contacted.

Candidates searching for IT vacancies in South Africa, technical support vacancies in Johannesburg, and information technology jobs in Gauteng may find this role highly attractive.

For broader African career resources and employment information, visit IT support jobs in Botswana

Technology professionals exploring international opportunities within the region may also review openings available through IT support jobs in Angola