Job Description

Telemarketing Specialist Job Opportunity in Johannesburg, South Africa

Company: iTalk International
Location: Johannesburg, Gauteng, South Africa
Employment Type: Full-Time, Permanent
Department: Sales & Customer Experience
Salary: ZAR 18,000 – ZAR 28,000 per month (based on experience and performance incentives)
Reports To: Telemarketing Team Leader

About the Company

iTalk International is a well-established South African customer experience and business process outsourcing company with operations serving domestic and international clients. The organization specializes in customer engagement, sales support, contact center services, and technology-enabled customer solutions.

Position Overview

We are seeking a motivated Telemarketing Specialist to support customer acquisition, lead generation, client retention, and sales development initiatives. The successful candidate will engage prospective customers through outbound calls, identify business opportunities, maintain CRM records, and contribute to revenue growth through professional communication and relationship building.

Candidates searching for Telemarketing jobs in South Africa or Customer Service jobs in Johannesburg will find an excellent opportunity to develop a long-term career in a growing customer engagement environment.

Key Responsibilities

• Conduct outbound sales and customer engagement calls.
• Generate qualified leads for business development teams.
• Promote products and services to prospective clients.
• Maintain accurate customer records using CRM software.
• Schedule appointments and follow-up consultations.
• Handle customer inquiries professionally and efficiently.
• Meet daily, weekly, and monthly call targets.
• Collaborate with sales teams to improve conversion rates.
• Prepare call reports and performance summaries.
• Ensure compliance with company policies and data protection regulations.

Professionals interested in Sales Executive jobs in Gauteng and Call Center jobs in Johannesburg are encouraged to apply.

Required Qualifications

• Grade 12 / National Senior Certificate.
• Diploma in Marketing, Business Administration, Communications, or a related field is advantageous.
• Certification in customer service, sales, or contact center operations is beneficial.

Applicants looking for Marketing jobs in South Africa and Business Development jobs in Johannesburg will be highly suited to this role.

Experience Requirements

• 1–3 years of experience in telemarketing, telesales, call center operations, or customer support.
• Experience using CRM platforms and customer databases.
• Proven ability to achieve sales and lead-generation targets.

Candidates with backgrounds in Outbound Sales jobs in South Africa or Lead Generation jobs in Johannesburg will have an advantage.

Skills and Competencies

• Excellent verbal communication skills.
• Strong negotiation and persuasion abilities.
• Customer relationship management expertise.
• Time management and multitasking skills.
• Problem-solving and conflict-resolution capabilities.
• Data entry and reporting proficiency.
• Professional telephone etiquette.
• Teamwork and collaboration mindset.

Training and Development

Successful candidates will receive:

• Product knowledge training.
• CRM and sales systems onboarding.
• Customer service excellence workshops.
• Sales conversion and negotiation training.
• Ongoing coaching and performance mentoring.
• Leadership development opportunities for high performers.

Job seekers exploring Entry Level Telemarketing jobs in South Africa can benefit from structured career growth pathways.

Employee Benefits

• Competitive base salary.
• Monthly performance bonuses.
• Medical aid contribution options.
• Paid annual leave.
• Professional development support.
• Employee wellness programs.
• Career advancement opportunities.
• Recognition and incentive programs.

For additional career opportunities across Southern Africa, visit telemarketer jobs in South Africa for current vacancies and recruitment updates.

Work Environment

The role operates within a modern contact center environment featuring advanced communication systems, CRM technologies, and collaborative sales teams. Employees work in a performance-driven setting focused on customer satisfaction and business growth.

Professionals interested in Contact Center jobs in Johannesburg, Customer Support jobs in Gauteng, and Telecaller jobs in South Africa will find this position rewarding and career-oriented.

Additional Career Opportunities

Many candidates applying for this role also search for Sales Representative jobs in Cape Town, Customer Service jobs in Durban, and Call Centre jobs in Pretoria while exploring broader employment opportunities.

Candidates may also review regional opportunities at telemarketer jobs in Malawi for neighboring market openings and industry trends.

The organization welcomes professionals seeking BPO jobs in South Africa, Client Relations jobs in Johannesburg, and Lead Generation Specialist jobs in Gauteng.

Applicants interested in expanding their regional job search can explore opportunities through telemarketer jobs in Zimbabwe and gain insights into emerging employment sectors.

Job seekers frequently searching for Sales Consultant jobs in South Africa, Customer Engagement jobs in Johannesburg, and Business Development Executive jobs in Gauteng are encouraged to submit their applications.

For additional Africa-wide career resources and employment updates, candidates may also visit telemarketer jobs in Senegal during their job search process.

Application Process

Interested applicants should submit:

• Updated CV/Resume
• Cover Letter
• Educational Certificates
• Professional References

Only shortlisted candidates will be contacted for interviews.