Network Operations Center Engineer Job Vacancy in Cape Town, South Africa – Telecommunications

Job Description

Position:Network Operations Center Engineer

Company:MTN Group

Location:Cape Town, South Africa

Experience:5+ years in network operations

Education:Bachelor’s degree in Computer Science, Information Technology or related field

Employment Type:Full-time

Industry:Telecommunications

Department:Network Operations

Salary:R350,000 – R500,000 per annum

Vacancies:1

Company Overview

MTN Group is a leading multinational telecommunications provider with a strong footprint across Africa and the Middle East. In South Africa, MTN delivers mobile voice, data, and digital services to millions of customers, driving connectivity and innovation. The company is renowned for its commitment to sustainable growth, community development, and cutting‑edge technology solutions. As part of its strategic expansion, MTN continuously invests in network infrastructure, cloud services, and Internet of Things (IoT) platforms, creating a dynamic environment for professionals seeking career advancement. This role offers a gateway to be part of a forward‑thinking team that shapes the future of digital communication in South Africa and beyond.

Job Overview

The Network Operations Center (NOC) Engineer will monitor, troubleshoot, and optimize MTN’s core network infrastructure to ensure high‑availability services for customers across the region. Working from the state‑of‑the‑art NOC facility in Cape Town, the engineer will collaborate with cross‑functional teams, respond to incidents, and implement proactive measures to maintain service quality. This position is a critical component of MTN’s commitment to delivering reliable connectivity, making it an exciting opportunity for seasoned network professionals. For more information about MTN’s career pathways, visit https://southafricajobsearch.com/.

Key Responsibilities

• Monitor real‑time network performance using advanced NOC tools and dashboards.
• Diagnose and resolve network faults, outages, and performance degradations within defined service level agreements.
• Coordinate with field engineers, vendors, and service providers to implement corrective actions.
• Perform root‑cause analysis on recurring incidents and develop preventive strategies.
• Maintain accurate incident logs, escalation reports, and post‑incident reviews.
• Participate in on‑call rotation to provide 24/7 support for critical network events.
• Assist in capacity planning, network upgrades, and rollout of new services.
• Ensure compliance with MTN’s security policies and industry regulations.

Required Skills

• Strong knowledge of IP networking, MPLS, BGP, OSPF, and QoS concepts.
• Hands‑on experience with network monitoring platforms such as SolarWinds, Nagios, or PRTG.
• Proficiency in troubleshooting routers, switches, firewalls, and load balancers from vendors like Cisco, Juniper, and Huawei.
• Familiarity with scripting languages (Python, Bash) for automation tasks.
• Excellent analytical and problem‑solving abilities under pressure.
• Effective communication skills for interacting with technical and non‑technical stakeholders.
• Ability to work collaboratively in a fast‑paced, multicultural team.

Education

A Bachelor’s degree in Computer Science, Information Technology, Telecommunications Engineering, or a related discipline is required. Relevant certifications such as CCNP, JNCIP, or ITIL are highly desirable and will be considered an advantage during the selection process.

Experience

Applicants must have a minimum of five years of hands‑on experience in network operations, preferably within a large carrier or service provider environment. Experience with NOC processes, incident management, and network performance optimization is essential.

Salary

The role offers a competitive salary range of R350,000 to R500,000 per annum, commensurate with experience and qualifications. Additional performance‑based incentives may be provided.

Benefits

• Comprehensive medical and dental coverage.
• Retirement savings plan with employer contributions.
• Annual leave and paid public holidays.
• Professional development allowance and certification support.
• Employee assistance program and wellness initiatives.
• Flexible working arrangements where applicable.

Training

• Onboarding program covering MTN’s network architecture and operational procedures.
• Access to internal learning platforms for continuous skill enhancement.
• Mentorship from senior network engineers and architects.
• Opportunities to attend industry conferences and workshops.

Working Environment

MTN’s Cape Town NOC is equipped with modern monitoring stations, ergonomic workstations, and collaborative spaces. The team operates in a culture that values innovation, accountability, and diversity. Employees enjoy a supportive atmosphere that encourages knowledge sharing and career growth.

Application Process

Interested candidates should submit their updated CV through MTN’s online career portal. The selection process includes an initial screening, technical assessment, and interview stages. Successful applicants will be contacted with further details regarding next steps.

Equal Opportunity Statement

MTN Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, disability, religion, or sexual orientation. Our hiring practices reflect our dedication to fairness and respect.

Explore this exciting opportunity and join a leading telecom provider that is shaping the future of connectivity in South Africa. This Job Vacancy in South Africa offers a rewarding career path for network specialists seeking growth and impact.