Retail Operations Analyst Job Vacancy in East London, South Africa – Retail
Job Description
Position: Retail Operations Analyst
Company: Pick n Pay Stores Ltd
Location: East London, South Africa
Experience: 3-5 years in retail operations analysis
Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field
Employment Type: Full-time
Industry: Retail
Department: Operations
Salary: SSP 350,000 – SSP 450,000 per annum
Vacancies:1
Company Overview
Pick n Pay Stores Ltd is one of South Africa’s leading retail chains, operating over 1,500 stores across the country and extending its footprint into neighbouring markets. With a commitment to affordable quality, community development, and sustainable sourcing, Pick n Pay has built a reputation for delivering exceptional customer experiences. The company’s strategic focus on digital transformation, supply chain efficiency, and data‑driven decision making creates a dynamic environment for professionals seeking to shape the future of retail in South Africa. As a major employer, Pick n Pay contributes significantly to local economies, offering career pathways that align with the nation’s growth objectives. This role supports the broader mission of providing accessible, high‑quality products while fostering innovation in store operations.
Job Overview
The Retail Operations Analyst will play a pivotal role in optimizing store performance across the Eastern Cape region. Reporting to the Regional Operations Manager, you will analyze sales trends, inventory turnover, and operational metrics to recommend actionable improvements. Your insights will directly influence merchandising strategies, staffing models, and promotional planning, ensuring that each store meets its financial targets while maintaining superior customer service standards. This position offers a unique opportunity to work within a collaborative team that values analytical rigor and creative problem‑solving.
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Key Responsibilities
- Collect, cleanse, and interpret large datasets from point‑of‑sale systems, inventory management tools, and workforce scheduling platforms.
- Develop weekly and monthly performance dashboards that highlight key KPIs such as sales per square metre, stock‑out rates, and labor productivity.
- Identify trends and anomalies, providing recommendations to store managers for inventory adjustments, pricing strategies, and promotional activities.
- Collaborate with the merchandising team to align product assortment with regional consumer preferences and seasonal demand.
- Support the implementation of new retail technologies, including automated replenishment systems and mobile analytics applications.
- Prepare detailed reports for senior leadership, summarising findings and outlining strategic action plans.
Required Skills
- Advanced proficiency in Excel, Power BI, or Tableau for data visualisation.
- Strong analytical mindset with the ability to translate complex data into clear business recommendations.
- Excellent communication skills, both written and verbal, to convey insights to non‑technical stakeholders.
- Knowledge of retail operations, supply chain processes, and inventory management principles.
- Ability to work independently and manage multiple projects under tight deadlines.
- Familiarity with SQL or other database query languages is an advantage.
Education
A Bachelor’s degree in Business Administration, Supply Chain Management, Economics, Statistics, or a related discipline is required. Candidates with additional certifications in data analytics or retail management will be considered favourably.
Experience
Applicants should possess 3‑5 years of experience in retail operations analysis, store performance optimisation, or a comparable analytical role within the consumer goods sector. Experience working with large retail datasets and a proven track record of delivering measurable improvements are essential.
Salary
The compensation package ranges from SSP 350,000 to SSP 450,000 per annum, commensurate with experience and qualifications. The package includes performance‑based bonuses, health benefits, and a retirement savings plan.
Benefits
- Comprehensive medical aid covering employee and dependents.
- Retirement fund contributions matching up to 5% of salary.
- Employee discount programme across all Pick n Pay stores.
- Paid parental leave and flexible working arrangements.
- Opportunities for career advancement within a national retail network.
Training
- On‑boarding program covering Pick n Pay’s operational systems and data platforms.
- Continuous professional development workshops in advanced analytics and retail technology.
- Access to e‑learning modules through the company’s partnership with leading universities.
Working Environment
The role is based in East London with a hybrid work model, allowing three days per week of remote work and two days on‑site for collaborative meetings and data collection. The office environment is modern, equipped with high‑speed internet, collaborative spaces, and a culture that encourages knowledge sharing and innovation.
Application Process
Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the Pick n Pay careers portal. Shortlisted applicants will be invited to complete an online assessment followed by a virtual interview with the Regional Operations team.
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Equal Opportunity Statement
Pick n Pay Stores Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, religion, or sexual orientation. Our recruitment practices are designed to ensure fairness and transparency, providing all qualified candidates with an equal chance to succeed.
