E-commerce UX Researcher Job Vacancy in George, South Africa – Retail and Digital Commerce

Job Description

Position: E-commerce UX Researcher

Company: Takealot Group

Location: George, South Africa

Experience: 3-5 years

Education: Bachelor’s Degree in Psychology, Human-Computer Interaction, or Cognitive Science

Employment Type: Full-time

Industry: Retail and Digital Commerce

Department: Product Design and User Experience

Salary: SSP 450,000 – SSP 650,000 per annum

Vacancies: 1

Company Overview

Takealot Group is a leading player in the South African e-commerce landscape, providing a vast array of products and services to millions of customers across the country. As a pioneer in the digital retail space, we focus on seamless shopping experiences, efficient logistics, and cutting-edge technology. We are constantly looking for talented individuals to join our growing team and help us redefine the way South Africans shop online. Our commitment to innovation and customer satisfaction makes us one of the most sought-after employers in the region, offering diverse career opportunities in South Africa for professionals looking to make a real impact in the digital economy.

We pride ourselves on fostering a culture of inclusivity, creativity, and continuous learning. Whether you are working in our distribution centers or our high-tech corporate offices, you will be part of a mission to connect people with the products they need through intuitive and reliable digital platforms. For more information on our mission, visit https://southafricajobsearch.com.

Job Overview

We are seeking a highly motivated and analytical E-commerce UX Researcher to join our Product Design team in George. This role is critical to our success as we strive to optimize our mobile app and web interfaces to ensure a frictionless journey for every user. You will be responsible for understanding user behaviors, motivations, and pain points through various qualitative and quantitative research methodologies. By translating these insights into actionable design recommendations, you will directly influence the evolution of our digital storefronts. This is a premier job vacancy in South Africa for someone passionate about human behavior and digital interaction.

The successful candidate will work closely with Product Managers, UI Designers, and Engineers to ensure that every feature we launch is grounded in deep user understanding. As we expand our footprint, your insights will play a pivotal role in our growth strategy. If you are looking for employment in South Africa within a fast-paced, data-driven environment, this is the role for you.

Key Responsibilities

• Conduct end-to-end user research studies, including usability testing, ethnographic studies, and diary studies.
• Design and execute surveys and interviews to gather qualitative insights into customer shopping habits.
• Analyze large datasets to identify trends in user navigation and conversion rates.
• Collaborate with the design team to create wireframes and prototypes based on research findings.
• Communicate research insights through compelling storytelling and visual presentations to stakeholders.
• Monitor user feedback and support tickets to identify emerging usability issues.

Required Skills

• Proficiency in qualitative research methods such as semi-structured interviews and thematic analysis.
• Experience with quantitative tools and analytics platforms like Google Analytics or Hotjar.
• Strong ability to synthesize complex data into clear, actionable design requirements.
• Excellent communication and presentation skills for stakeholder management.
• A deep understanding of mobile-first design principles and e-commerce user flows.

Education

A minimum of a Bachelor’s degree in Psychology, Human-Computer Interaction (HCI), Cognitive Science, Anthropology, or a related field is required. Advanced degrees or specialized certifications in User Experience Research are highly advantageous.

Experience

Candidates should possess 3 to 5 years of professional experience in UX research, specifically within a digital product or e-commerce environment. Proven experience in managing research projects from conception to completion is essential. We are looking for individuals who have demonstrated an ability to influence product roadmaps through evidence-based insights.

Salary

The annual salary for this position ranges from SSP 450,000 to SSP 650,000, depending on experience and qualifications. This is a competitive package designed to attract top-tier talent in the field of user experience.

Benefits

• Comprehensive medical aid and life insurance coverage.
• Performance-based annual bonuses.
• Flexible working arrangements and hybrid work models.
• Generous leave allowance including wellness days.
• Subsidized meal options in the office cafeteria.

Training

• Access to premium UX research tool subscriptions and training modules.
• Internal workshops on advanced data analytics and design thinking.
• Support for professional certification programs and industry conferences.

Working Environment

You will be working in a collaborative, high-energy office environment that encourages experimentation and creative problem-solving. We believe in a culture of radical candor and continuous feedback. While we offer hybrid working options, our George hub provides a vibrant space for team collaboration and brainstorming sessions. For those looking for more international perspectives, check out https://angolajobsearch.com/.

Application Process

Interested candidates should submit their CV and a portfolio demonstrating their research methodology and impact through our careers portal. We are hiring in South Africa and look forward to reviewing your application. Please ensure your portfolio highlights specific examples of how your research influenced a product decision. For more career opportunities in South Africa, please visit https://ugandajobssearch.com/.

Equal Opportunity Statement

Takealot Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.